Return Policy

All our products come with a one-year manufacturers warranty. In the event during that time your products fails. E-mail us and we will set up either the repair or replacement of your item with manufacturer. Whichever suits the situation. You will responsible for shipping out the item to the manufacturer (in China).

In the event you are not completely satisfied with your purchase you can return it within 10 days of confirmation that shipment has be received as long as the following criteria are met.

• The product must be in original packaging, condition and be accompanied by all components such as wires, manuals and software.
• You must email us with why you are returning the product and receive an authorization number before you ship the item back to us or the manufacturer
• Buyer is responsible for shipping. The product must be insured and has a tracking number. The items must be packaged properly in to ensure safe shipping.
• We are not responsible for any shipping and handling charges of merchandise being returned to us.
• Any items that are opened or used are subject to a 15% restocking fee even if they are returned within the ten-day period!
• Returned merchandise that is lost or damaged in transit is not the responsibility of www.wirelesscameraoutlet.com, but rather the carriers and buyer.
• It is the buyer’s responsibility to file claims with the carrier upon the discovery of the problem.
• We will not refund a product that is lost in transit, once we have the product and tested it a refund will be issued via the same payment method the buyer has used to pay for it.
• Do not use UPS for returning products, as they charge a brokerage fee for every time a package crosses the border.  If you send by UPS you will charged the brokerage fee they charge us we will take it off your refund.. 
  
• Just use regular postage services like Canada Post or United States Postal Services.
  

Any Questions please contact us and we will be happy to help you.

wirelesscameras@shaw.ca